Return and Refund Policy

Return and Refund Policy

At Solar Scenic, we are committed to delivering high-quality solar-powered items that meet your expectations. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Return:

Items must be returned within 30 days of the delivery date.

Products must be unused, in their original packaging, and in the same condition that you received them.

Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

Custom or personalized items

Gift cards

Items marked as final sale

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If your return is approved, a refund will be processed to your original method of payment within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [support email].

Defective or Damaged Items

If your item arrives damaged or is not functioning properly:

Contact us within 7 days of delivery.

Provide photos and a description of the issue.

We will work with you to resolve the issue, including offering a replacement or full refund if necessary.

Return Shipping

Customers are responsible for paying return shipping costs unless the item was defective or we made an error.

We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

If you have any questions about your order or our return policy, please reach out to us: